Our company has professional after-sales service, mainly for the timely analysis and processing of various quality information feedback from customers after receiving the lamps. Free after-sales service will be provided for lamps within the warranty period. The following is a detailed description of our company’s after-sales service process:

1、12-24 hours response system
Our company’s after-sales service time: Monday to Friday, 12-24 hours a day.

2、Documents to be provided when consulting
In order to speed up the after-sales speed, please provide photos of the problem product and video description so that the engineer can quickly determine the problem.

3、Handling of problem products
For the product in question, you can choose to process a refund, or send a new product to replace the product with quality problems in the next order